Why won't you say whether candles are toxic?
Because we went looking for the evidence and did not find it. The National Candle Association's page about candle soot — the closest thing to an industry position on candle emissions — has been removed and returns a 404. We found no independent study comparing emissions between wax types that we could read and cite. Selling you candles while telling you they're perfectly safe, on no evidence, would be exactly the behaviour this page criticises.
Why is 'non-toxic' a problem as a marketing word?
Because it's unfalsifiable and it's a claim about safety. Under the Fair Trading Act, claims a business makes about its products have to be accurate and substantiated — the Commerce Commission applies the same standard to origin claims, and there's no reason a health claim gets an easier ride. A brand writing "non-toxic" on a candle is asserting something about what you breathe. If they can substantiate it, they should show you the substantiation. Most don't.
Some of what makers do say is precise and checkable, and that's different. NŌLA describes its wax as "natural plant based soy wax; free from paraffin, GMO and unnatural additives" — that's a composition statement about their own product, which they're in a position to know. "Non-toxic" is a conclusion about effects on you, which they aren't.
What has a New Zealand regulator actually raised concerns about?
Not candles — reed diffusers. Consumer NZ reported that of the 10 reed diffusers it bought, "only half had a safety message or hazard symbols", with two carrying no warnings at all, and that "the NZ Poison Centre has received nearly 600 calls since 2019 about kids getting into reed diffusers". Diffusers are hazardous substances regulated by the Environmental Protection Authority under the Hazardous Substances and New Organisms Act 1996, and labelling them is the manufacturer's or importer's job.
That's the reason this shop won't sell reed diffusers, room sprays or fragrance oils at launch. They carry a compliance obligation a candle does not, and we're not going to take it on until we've done the work properly. Several of the makers we admire do sell them — that's their call, and they've presumably done that work.
What can you do about it in the meantime?
- Ventilate. The National Candle Association's own safety list says to "burn candles in well-ventilated rooms". That's the one air-quality instruction we can source, and it's from the industry body.
- Trim the wick. The NCA's stated reason for trimming to ¼ inch before each use is "to prevent high flames and soot". Whatever the wax, a tall flame produces more soot than a short one.
- Avoid draughts. Open windows, fans and air vents make the flame flicker, which is when candles smoke. The NCA lists this as a safety rule; it happens to be a soot rule too.
- Keep them away from children and pets, which the NCA lists plainly, and which is by far the best-evidenced risk on this page — see the poison-centre figure above for the diffuser equivalent.
What about 'eco', 'sustainable' and 'natural'?
Same standard. If a maker says "100% natural, sustainable soy wax", as Candle Crush does, that's their claim and we'd quote it as theirs. We won't restate it in our own voice, because we haven't audited anyone's supply chain. There's no candle on this site described as eco, sustainable or green in words that belong to us.
Frequently asked questions
Are soy candles safer than paraffin?
We don't know, and we could not find anyone who has published a comparison we could read. The measurable difference between the waxes is melting point, not safety — see soy vs coconut vs beeswax.
Why do so many brands say 'non-toxic' then?
Because it sells, and because nobody has made them substantiate it. Under the Fair Trading Act, claims about products need to be accurate and able to be substantiated. If a brand uses the phrase, it's fair to ask them what it's based on.
Are candles safe around children and pets?
The National Candle Association says to keep candles out of reach of both, and never to leave one burning unattended. On the related question of home fragrance generally, Consumer NZ reports nearly 600 poison centre calls since 2019 about children getting into reed diffusers.
Do you sell reed diffusers?
No, and not at launch. They're hazardous substances under EPA rules and Consumer NZ found half of the ten it tested lacked a safety message. We'd need to do a proper compliance check before selling any, and we haven't.
What if I'm sensitive to fragrance?
Ask the maker for their ingredient or allergen statement before buying. We copy those statements from the maker verbatim and never write our own — if a maker doesn't publish one, we'll tell you that rather than reassure you.
Sources
- Consumer NZ — 600 calls to the poison centre about reed diffusers — last checked 15 September 2026
- National Candle Association — fire safety and candles — last checked 15 September 2026
- National Candle Association — candle science — last checked 15 September 2026
- NŌLA Candles — home page — last checked 15 September 2026
- Candle Crush — home page — last checked 15 September 2026
- Commerce Commission — reminder to businesses about 'Made in New Zealand' claims — last checked 15 September 2026
- CandleScience — candle wax guide (a US wax supplier's own testing) — last checked 15 September 2026